FAQ
Frequently Asked Questions
Still have questions? Take a look at the FAQ or reach out anytime. If you’re feeling ready, go ahead and apply.
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We offer a range of solutions designed to meet your needs—whether you're just getting started or scaling something bigger. Everything is tailored to help you move forward with clarity and confidence.
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Every new member begins with our Intro Experience, which includes three personal training sessions and one week of unlimited Small Group Training.
Your personal training sessions allow us to assess your movement patterns, refine technique, and introduce our structured training model in a focused setting. Your small group week then gives you the opportunity to apply those foundations within our coached, progressive group environment.
For most members, Small Group Training becomes their primary training format. If additional individualized support is recommended, we’ll discuss that with you during your onboarding process.
You can book your Intro Experience online to begin.
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Our training formats are intentionally designed to work together as one cohesive program — not as isolated sessions.
Rather than choosing random workouts each week, members train within a complementary system that develops strength, conditioning, mobility, and resilience over time.
It’s not about doing more classes — it’s about following a balanced program that supports long-term progress.
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You can reach us anytime via our contact page or info@reinarayfitness.ca. We aim to respond quickly—usually within one business day.
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Our memberships vary based on the training format (semi-private, small group, or private coaching) and your training frequency
Because every member begins with our Intro Experience, we take the time to assess your goals, movement patterns, and lifestyle before recommending the right option
During your Intro Experience, we’ll walk you through pricing clearly and transparently so you can choose the structure that best supports your long-term progress
We believe in placing you in the right program — not just selling you a membership.
Small Group Training FAQ
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We have a maximum of 12 participants per session.
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All equipment is provided at the studio
We recommend wearing comfortable athletic clothing that allows you to move freely. Supportive athletic shoes are required for most strength-based sessions. Grip socks are recommended for select mobility or barre-style sessions and are available for purchase in the studio if needed.
Please bring a water bottle — and we’ll take care of the rest.
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We ask that you arrive 10 minutes before the start of class to get checked-in and set up. We do not allow latecomers to class and will lock the doors when classes start.
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Yes. All Small Group Training sessions require advance booking through the Momence app.
Members can reserve sessions up to 14 days in advance. Booking ahead is strongly encouraged, as space is limited to maintain quality coaching and appropriate group size.
If you need to cancel or reschedule, please do so within our cancellation window to avoid losing your session.
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Small Group sessions require at least 12 hours’ notice.
Late cancellation: $15
No-show: $20
Limited/credit memberships: session is forfeited
All bookings and cancellations must be managed through your account.
Emergencies may be reviewed at the Studio’s discretion.
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Yes. Small Group Training memberships are offered in 3-month, 6-month, and 12-month terms, billed bi-weekly. Credit packages and drop-in sessions are available once the client has completed the RR Intro Experience.
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Yes. At the end of your commitment term, your membership will automatically renew for the same term length unless we receive 30 days’ written notice prior to renewal. A 45 day and 30 day notice email are sent out prior to renewal.
If notice is not received, your membership renews for a new full term at current rates.
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Early cancellation during your commitment term is subject to a fee equal to 50% of the remaining balance of that term.
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Yes. After six (6) months of continuous membership, you are eligible for one complimentary hold every six (6) months, for a minimum of two (2) weeks and up to four (4) consecutive weeks.
Holds must be requested in writing at least 14–15 days in advance
Holds cannot be backdated
Your membership term and billing dates are extended by the length of the approved hold
Additional holds may be approved at the Studio’s discretion and may be subject to an administrative fee.
Medical or relocation circumstances may be reviewed individually.
Personal and Semi-Private Training FAQ
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Yes. Personal and Semi-Private Training memberships are offered in 3-month, 6-month, and 12-month commitment terms, billed bi-weekly.
These memberships secure a reserved weekly training time.
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No. Semi-Private and Personal Training memberships expire at the end of your commitment term.
To renew and retain your reserved time slot, written notice must be provided at least 14 days prior to expiration.
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Personal and Semi-Private sessions require 24 hours’ notice.
Less than 24 hours: session is forfeited
No-shows are considered used
Sessions do not roll over or accumulate
Rescheduled sessions must occur within the same billing cycle and are subject to availability.
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Yes. All Semi-Private and Private Training sessions are scheduled in advance.
Because these sessions reserve dedicated coaching time, consistent scheduling is required.
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Yes.
Medical Holds
Minimum 14 days
Maximum 8 weeks
May require reasonable confirmation
Billing pauses and resumes after hold
Weekly time slot is not guaranteed upon return
Vacation Holds
3-month term: 1 week
6-month term: 2 weeks
12-month term: 4 weeks
Must be requested in writing 14 days in advance
Additional holds may be subject to administrative fees and approval.
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Early cancellation during your commitment term is subject to a fee equal to 50% of the remaining balance of that term.
